Tried making an appointment but the receptionist said to use their app, so I try to use the app, and by 830am it was "closed due to high demand", ok shouldn't be a problem right? I'll just call and tell them that the app was closed, they tell me there's no appointments available. Report review titled No Appointments Ever at this Surgery as unsuitableīy Anonymous - Posted on 20 November 2021 app to make a appointment, when using the app it keeps saying "Closed due to high demand" so again how are we supposed to make an appointment? I was told by the receptionist to use the Dr I.Q. How on earth are you supposed to get hold of a doctor or at least get an appointment to see someone. I have got in the car on a couple of occasions and gone down to the surgery with my phone still ringing the surgery, once I was able to get an appt for that afternoon the other time there was nothing left. I asked her how am I supposed to get an appt then. Her words `sorry we are very busy and short of staff'. I then asked the receptionist how could that be as there were only 6 people on the line in front of me. 08.10 phone answered only to be told once again, no appts available that day. On phone at 08.00 told I'm 6th in the queue, hoping this would be answered soon. Held on for 10mins and then line goes dead (a couple of times this has happened). Held on for 30mins then told no appts left for that day.
Having been told by the Doctors surgery to phone up at 08.00am in the morning to be able to get a doctor's call for that afternoon or the next day, tried this several times - 1. We hope that this information has been helpful. Whilst there will be days where this is not the case we are confident this has significantly improved. We have increased our workforce over the last year and adapted our appointment availability to ensure that patients do have more options available to them.ĭr iQ is now open much later each day and appointments are being booked up much slower. Regarding our appointment system, we do continually review our appointment system and the access that patients have to our services.
Our Practice Manager, Aliye Aydin will be more than happy to look into this for you. We don't often receive complaints about prescription requests, as you have posted anonymously we are unable to look into your experience in more detail to identify the route cause. We are sorry that you have had a negative experience when requesting your prescription and making an appointment. Thank you for taking the time to leave us a review, we are sorry it has taken a while to respond to your feedback. Report review titled Impossible to get repeat prescription / anything as unsuitable I've not bothered even attempting getting an actual consultation about surgery I need, because the repeat prescriptions are more urgent. So everyone struggling to get through are told to call 8am and there's a backlog of calls for people fighting to get seen to. ('Full' for a 30 second conversation with a doctor regarding a repeat prescription!)Ĭall them up and after being put on hold for ages, apparently the deal is you've got to call at 8am and when I commented I called at 8:30, I was told all the 'appointments' are gone within 15 minutes.
#Silverlock gp full#
They are full via the app, so try again tomorrow.
RE contraceptive repeat prescription, I can't even put in a request via the app. (They promise you they'll get back to you eventually but it seems the app is a way to get you off their backs, so they can ignore it if too busy). I've submitted 5 requests for repeat prescriptions and got blanked. DR.Impossible to get repeat prescription / anything.RV GUPTA – General Practitioner in LONDON M DUFFIELD – General Practitioner in LONDON HA ABBASI – General Practitioner in LONDON DVK MOSES – General Practitioner in BERMONDSEY AD KUNDE – General Practitioner in LONDON A SABIR ALI – General Practitioner in LONDON A RILEY – General Practitioner in BERMONDSEY A BHATIA – General Practitioner in LONDON In this section you can find contact information, so you can get answers about usual needs such as book appointment, repeat prescriptions, econsult and online appointment.Ĭontact email address: Silverlock Medical Centre opening hours
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